Streamlining Success: How UC Group Helped Unipack Simplify Shipping and Improve On-Time Delivery Performance

Some partnerships stand the test of time because they make business easier. For more than ten years, UC Group and Unipack have worked together to simplify the shipping process, improve on-time delivery performance, and build a logistics network founded on reliability and trust.

Unipack specializes in health and wellness products, including pharmaceutical goods and consumer supplements that demand precision handling, temperature control, and strict compliance with delivery timelines. Together, we’ve built a streamlined system that protects product quality and customer trust through consistent, on-time performance and proactive communication.

The Challenge: Managing Multiple Carriers and Rising Shipping Complexity

Before partnering with UC Group, Unipack managed several carriers for different lanes and delivery schedules. The result was a complex shipping process that consumed valuable time and increased the risk of errors and delays.

Dee Hiller, Unipack’s transportation coordinator, recalls that managing multiple carriers created unnecessary stress:

“It was mainly about making sure shipments arrived when they should,” she explained. “We were scheduling with several trucking companies and trying to get everything to land together.”

This approach made retail compliance shipping more difficult. Late or missed deliveries risked chargebacks and disrupted Unipack’s ability to maintain strict delivery windows with major retailers. What they needed was a trusted retail consolidator capable of unifying their shipments under one dependable system.

The Solution: Multi-Vendor Consolidation and Reliable Carrier Partnerships

UC Group’s solution began with one goal — to reduce shipping complexity and deliver a single point of contact for every shipment. By introducing multi-vendor consolidation, we combined pickups across multiple Unipack locations into coordinated routes, eliminating scheduling gaps and redundant communication.

Each load is managed through our centralized operations team, giving Unipack real-time visibility into every shipment’s status. This improved supply chain visibility has allowed their team to plan production and distribution with confidence.

“Having one sheet to fill out for all pickups really helps,” Dee said. “Knowing that if we schedule a pickup, you’ll actually show up — that’s huge. We had another company that didn’t, and it caused constant problems.”

Through consistent communication, proactive updates, and performance tracking, UC Group became more than a service provider — we became a reliable carrier partner dedicated to long-term results.

The Results: Streamlined Freight Operations and Reliable On-Time Delivery

The impact was immediate. Shipments moved more predictably, communication improved, and Unipack’s logistics team gained valuable time back each week. With on-time delivery performance consistently in the 90-percent range and hundreds of shipments managed annually, Unipack could confidently scale their operation without sacrificing reliability.

Over the years, the partnership has expanded beyond traditional freight. UC Group has supported Unipack with warehousing, pick-and-ship, and coordinated delivery solutions — all designed to streamline freight operations and strengthen their overall supply chain resilience.

“The team is always responsive,” Unipack shared. “If we have an issue, you help right away. Even when we make a mistake, UC Group fixes it. You’re so on top of things you sometimes catch our errors before we do.”

When Unipack temporarily tested another carrier, the contrast was clear. Missed pickups and poor communication underscored the importance of working with a trusted retail consolidator who truly understands the demands of time-sensitive freight.

“They just weren’t you,” Dee said. “They weren’t delivering on time and weren’t responsive. We came back — and we’ve stayed.”

A Decade of Dependability and Continuous Improvement

Ten years later, UC Group and Unipack continue to build on a foundation of reliable carrier partnerships and shared commitment to improvement. From multi-vendor consolidation to supply chain visibility, our collaboration demonstrates how simplifying logistics can drive measurable business growth.

If you’re ready to simplify your shipping process, improve on-time delivery performance, and gain a partner that prioritizes your success, contact UC Group today, your trusted retail consolidator for reliable, streamlined logistics.

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